🎧 Getting Support

If you need assistance, you can reach out to us on our Telegram or Slack channels.

To help us resolve your issues quickly and accurately, please make sure to include the following information when submitting a support request:

1. Project URL

   • Please include the URL of the Sentio project where the issue occurred.
   • Example: https://app.sentio.xyz/sentio/coinbase
   • Including this in every support request is essential.

2. Processor Version

   • Specify the version number of the processor you are using.
   • Example: Version 279 or 280.

3. Data and How It's Generated

   • If your question relates to specific data, please provide the request in text format.
   • Alternatively, explain how to identify the data in question (e.g., by specifying the message field in an event).
   • Please also include a link to the processor code where the data is generated.

Providing this information will enable our team to understand and address your query more efficiently.